Refund and Returns Policy

Effective 7 September 2026. Last updated 7 September 2026.
This policy applies to all training registrations made on or after the effective date above. Registrations made before that date are governed by the policy in effect at the time of purchase.

At Metropolitan Police Protection, we reserve your training slot and commit instructor time, materials and equipment as soon as you register. Please read this policy before you pay. By registering and paying for a class, you agree to the pricing and payment terms presented at checkout and to the terms set out below.

1. Cancellations and refunds

• Cancellations and refund requests must be submitted at least 24 hours before the class starts.
• Once a class has begun, no refunds will be issued.

2. What is refunded

• If your refund request is approved, you will be refunded the cost of the course only.
• Transaction fees and service fees associated with online payment processing are non-refundable and will be deducted from any approved refund.
• Optional materials such as study guides are non-refundable once issued, whether sent to you electronically or handed over in person. An approved cancellation refunds the course portion of your order only.

3. How to request a refund

• Email training@metroprotects.com. Refund requests must be made by email so that the date and time of your request is on record.
• Please allow 7–10 business days for an approved refund to be processed. Your bank or card issuer may take additional time to show the credit on your statement.

4. Rescheduling — free of charge

If you cannot attend your scheduled training, you do not have to lose your payment. You may reschedule to another available date at no additional cost, provided the new date falls within 60 days of your originally scheduled training date. Contact us as early as you can — rescheduled sessions are subject to our training calendar and capacity.

5. Missed classes and late arrival

If you do not attend a class and did not cancel or reschedule at least 24 hours beforehand, no refund will be issued. Arriving after a class has begun does not qualify you for a refund.

6. Program success

While we are committed to delivering comprehensive and professional training, Metropolitan Police Protection does not guarantee your success in completing our programs or in passing any required certification. We also do not control the timeline or outcome of any external agency process, including the processing of your information after submission. A certification outcome is not grounds for a refund.

7. Changes to this policy

We may update this policy from time to time. The version in effect on the date of your registration is the version that applies to your purchase.

Questions about this policy? Email training@metroprotects.com.