Metropolitan Police Protection & Security Services, LLC  |  Effective Date: June 1, 2025  |  Last Updated: June 1, 2025

1. Introduction

Metropolitan Police Protection & Security Services, LLC ("MPP," "we," "us," or "our") is a fully licensed and insured security and investigation company serving Virginia, Washington D.C., and Maryland. We provide armed and unarmed security services, private investigations, fingerprinting, and law enforcement training.

We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have regarding your data.

By using our website (metroprotects.com), contacting us, or engaging our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in several ways depending on how you interact with us.

2.1 Information You Provide Directly

• Full name and contact details (phone number, email address, mailing address)
• Business name and job title (for commercial or government clients)
• Information submitted through our website contact form or job application form
• Training enrollment details and certifications
• Payment information when purchasing training courses or services (processed securely through our payment processor)
• Communications you send us via email, phone, or SMS

2.2 Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

• Background check and identity verification data where required for employment or licensing purposes
• Referral information from partner agencies or government entities

3. How We Use Your Information

We use the information we collect for the following purposes.

3.1 Service Delivery

• Providing armed/unarmed security services, investigations, and training
• Coordinating service schedules, assignments, and deployments
• Processing training registrations and issuing certifications
• Conducting background verifications for employment and licensing

3.2 Communications

• Responding to inquiries submitted via our website, phone, or email
• Sending SMS communications to clients and contacts who have provided explicit consent (see Section 6)
• Sending service updates, appointment reminders, and operational notifications
• Providing marketing communications where you have opted in to receive them

3.3 Business Operations

• Processing payments and maintaining financial records
• Complying with applicable laws, regulations, and licensing requirements
• Maintaining personnel records for employees and contractors
• Improving our website, services, and customer experience
• Protecting the legal rights and interests of MPP and its clients

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances.

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors, website hosting providers, background check services, and SMS communication platforms. These providers are contractually required to protect your information and use it only for the services they provide to us.

4.2 Government and Law Enforcement

We may disclose information as required by applicable law, court order, regulatory authority, or in response to a lawful request from a government or law enforcement agency.

4.3 Client Deployments

Where we provide security personnel to a client site, we may share relevant officer information (name, credentials, licensing) with the client as necessary to fulfill the contract.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change via our website or direct communication.

4.5 With Your Consent

We may share your information with other parties when you have given explicit consent for us to do so.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Specific retention periods include:

• SMS consent records and communications: minimum 3 years, in compliance with TCPA requirements
• Client service records and contracts: minimum 7 years for financial and legal compliance
• Employee and contractor records: as required by applicable employment and licensing laws
• Website analytics data: up to 24 months
• Job application records: up to 12 months after the hiring decision

When information is no longer needed, we securely delete or anonymize it.

6. SMS Communications

Metropolitan Police Protection & Security Services, LLC operates an SMS communication program subject to the following terms.

6.1 Consent

We only send SMS messages to individuals who have provided explicit verbal or written consent. Consent is obtained prior to the first message being sent, and we require a double opt-in confirmation for marketing campaigns. By replying START to our enrollment message, you confirm your agreement to receive SMS communications from MPP.

6.2 Types of Messages

Messages may include service notifications, appointment reminders, operational updates, and (where separately consented) promotional offers and marketing communications. Message frequency varies based on the nature of our business relationship.

6.3 Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. Opt-out requests are honored within one (1) business day. Opting out does not affect other forms of communication.

6.4 Help & Support

Text HELP to any SMS message to receive support contact information, or contact us directly at (410) 650-6966 or rachael@mppservices.com.

6.5 Message and Data Rates

Standard message and data rates may apply depending on your wireless carrier and service plan. MPP is not responsible for charges incurred through your mobile carrier.

6.6 Privacy of Phone Numbers

We maintain the confidentiality of all customer phone numbers. We do not sell, share, convey, or provide phone numbers or SMS opt-in data to any third party for marketing purposes.

7. Cookies and Tracking Technologies

Our website (metroprotects.com) uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. These may include:

• Essential cookies required for basic site functionality
• Analytics cookies to understand how visitors use our site (e.g., Google Analytics)
• Preference cookies that remember your settings

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We do not use cookies to collect sensitive personal information or to track you across unaffiliated third-party websites.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, access controls, and employee training on data handling practices.

While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. If you believe your information has been compromised, please contact us immediately at rachael@mppservices.com.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information promptly.

10. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to know what personal information we hold about you
• Right to request correction of inaccurate or incomplete information
• Right to request deletion of your personal information (subject to legal retention requirements)
• Right to opt out of marketing communications at any time
• Right to withdraw consent for SMS communications by texting STOP

To exercise any of these rights, please contact our VP of Operations & Compliance:

We will respond to requests within a reasonable timeframe and in accordance with applicable law.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms (Facebook, Instagram, LinkedIn), or service providers. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. TCPA Compliance

All SMS communications conducted by Metropolitan Police Protection & Security Services, LLC comply with the Telephone Consumer Protection Act (TCPA) and applicable Federal Communications Commission (FCC) regulations. We maintain records of all SMS consent for a minimum of three (3) years. Representatives document verbal consent in customer records at the time of enrollment, and all SMS campaigns undergo compliance review prior to deployment.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically.

Continued use of our website or services following any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

We are committed to resolving any privacy concerns promptly and transparently.